Warranty

Journ-E, Powered by BG Brothers Tech - 6-Month Warranty Effective date: 21/07/2026

Coverage. Every board carries a 6-month warranty from the date of delivery, covering manufacturing defects in the motor, ESC/electronics, battery and remote - in line with the implied warranty of quality in section 56 of the Consumer Protection Act. Warranty work is assessed and handled locally in Johannesburg by our certified electronics, battery and motor technicians.

Not covered. Crash, impact, water or terrain damage; reckless riding or negligence; unauthorised repairs or modifications; incorrect charging or storage; use of a non-supplied charger; and normal wear items - wheels, grip tape, drive belts and bearings.

Making a claim. Log a ticket on the Returns & Repairs page (/pages/returns) with your order number and board model, then email photos and a short video of the issue quoting your reference. Valid warranty claims: we cover the courier both ways, assess within 3–5 working days of arrival, and repair, replace or refund as appropriate. Registering your board on the Register Warranty page (/pages/warranty-register) puts your serial and delivery date on file and speeds every claim up.

Out-of-warranty and rider-damage service (paid).

• You ship the board to us (address confirmed by email when your ticket is accepted) — inbound shipping is for your account.
• Our technicians assess it and we send a written quote: the technician's cost plus a Journ-E service fee. No work starts until you approve and pay.
• Once the work is complete — or if the job turns out not to be possible — we pay the courier back to you.
• Service is limited to what our certified technicians can genuinely and safely do; we will tell you upfront if something isn't possible.

Wheels and customisation. Customisation is limited to wheels only, on request and subject to fitment — rear drive wheels on hub-motor boards are motor-specific, so check with us first. Wheels purchased separately on the store are fitted, configured and checked by the customer; a paid installation can be booked through the Service path if preferred. Motor, battery, ESC and remote performance modifications are not offered. Remember, some feels may not be configured to your board, each board has its own wheels and sizing. Therefore, replacement of wheels are possible, but different wheel types and sizing cannot be done effectively.