Aftercare

Returns & Repairs

Changed your mind, something arrived wrong, or your board needs a technician? Pick the path that fits, log a ticket, and we take it from there.

7-Day ReturnsUnused & unridden, in full original packaging - full refund, collection on us.
6-Month WarrantyMotor, battery, ESC & remote defects, assessed by certified technicians.
Honest AssessmentEvery board is inspected - genuine faults covered, riding damage isn't.
Quoted FirstPaid repairs and installs only start once you've approved the quote.

Once accepted, we book The Courier Guy collection at our cost. Your full refund is processed to your original payment method after the board passes inspection (allow 7-10 working days for your bank).

Valid claims: we pay the courier both ways, our certified technicians assess within 3-5 working days of arrival, and you choose refund, replacement or repair. If the assessment shows riding or user damage, the claim is declined - but we'll quote you for a paid repair so the board still gets sorted.

Service is honest and limited to what our certified electronics, battery and motor technicians can genuinely do - we'll tell you upfront if something isn't possible. The shipping address is confirmed by email once your ticket is accepted - please don't ship anything before then.

Full details live in our Returns policy, Warranty policy and Shipping policy. Stuck? WhatsApp the crew.